Tacoma, Washington Business Operations Manager Job at Click ...

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', pos.top, pos.left - 75, 350, null, false); document.getElementById('emailing').focus(); } return false; } function sendEmail(form, job) { var error = ""; if(!form.email.value) error += " - Please enter the email address to which you would like to send this job.\n"; else if(!form.email.value.match(/^[\w\d\.\&\-_+']+@[\w\d\.\-]+[\w\d]{2,4}$/i)) error += " - Please enter an email address in the form abc@xyz.com.\n"; if(!form.your_email.value) error += " - Please enter a reply to email address.\n"; else if(!form.your_email.value.match(/^[\w\d\.\&\-_+']+@[\w\d\.\-]+[\w\d]{2,4}$/i)) error += " - Please enter an reply to email address in the form abc@xyz.com.\n"; if(error) alert("The following error(s) have occurred:\n" + error); else { document.getElementById('submitting').disabled = true; document.getElementById('submitting').value = 'Sending...'; document.getElementById('cancelling').style.display = 'none'; var emailJobRequest = new getXMLHttpRequest(); emailJobRequest.open("POST", "/c/functions/emailjob.cfm?site_id=1709", true); emailJobRequest.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded'); emailJobRequest.onreadystatechange = function(){ if(emailJobRequest.readyState == 4) { document.getElementById('submitting').disabled = false; document.getElementById('submitting').value = 'Send Email'; document.getElementById('cancelling').style.display = ''; document.getElementById("jt_emailjob").removeChild(document.getElementById("jt_emailjob").childNodes[0]); var newContent = document.createElement("div"); newContent.className = "jt_popupnotice"; newContent.innerHTML = ''; document.getElementById("jt_emailjob").appendChild(newContent); document.getElementById('okay_button').focus(); } } emailJobRequest.send("job=" + job + "&" + formAsString(form)); } return false; } Job ID: 11035439 Position Title: Business Operations Manager Company Name: Click! Network Industry: Telecom Carrier Job Function: Director/Manager/Supervisor Entry Level: No Location(s): Tacoma, Washington, 98409, United States ? Posted: September 25, 2012 Job Type: Full-Time Job Duration: Indefinite Min Education: BA/BS/Undergraduate Min Experience: 7-10 Years Required Travel: 0-10% Salary: $103,605.00 - $132,829.00 (Yearly Salary) The City of Tacoma is recruiting for it's telecommunications enterprise Click! Network.??Click! Network offers Cable TV as a retail service, and high-speed Internet over cable modem and high capacity data services including Metro Ethernet and SONET over fiber optics as wholesale products. Additionally, Click! supports multiple communications functions/services for Tacoma Power and general government.? The ideal candidate will have experience managing customer care and call center operations and sales, product development, budget and financial analysis, and contract negotiations in a telecommunications business environment as follows: Customer Care activities ensuring an integrated positive customer experience. Organizes and directs the customer care function. Accountable for the management and oversight of the call centers and lobby. Sets and implements standards and policies for customer care and dispute resolution. Leads in the development of customer care operating plans. Leads in the development and implementation of systems that support, track and report on the success of customer care and services including call time productivity, billing, installation, upgrades, disconnects and other related subscriber metrics. Network operations center (NOC) activities. NOC monitors the HFC network and attached devices. Organizes and directs the operation of the NOC ensuring continuous service and immediate response to system problems and outages. Sets and implements technical and operating performance standards that meet or exceed statutory and regulatory requirements and company and industry standards related to the NOC. Oversees the development of NOC operating plans, including implementation and upgrade goals and schedules. Marketing activities including brand identity, product marketing (i.e. cable sales and/or promotion, pricing, packaging), retention marketing (i.e. programs and messages designed to retain current customers and enhance customer loyalty) and direct marketing (i.e. service and messages customized to each customer). Organizes and directs marketing functions. Also manage access to ?content,? premium pay services, advertising sales, customer retention or other marketing-related functions. Set?s marketing objectives and develops master marketing plan. Continually evaluates and adjusts marketing strategies and plans to meet changing market and competitive conditions. Sales activities through direct marketing including postcards, e-mails, social media, print, billboards, associations, telemarketing, door-to-door sales, etc. Managing existing product mix and the development of new products. Defining the information, reporting, and analytical needs. Develops key enterprise-wide business intelligence initiatives that focus on internal reporting and analysis solutions. Implements processes to leverage data, information and tools/applications for optimal business processing and critical decision making. Accountable for creating an information advantage for the company. May benchmark company internal performance against external benchmarks and competitive practices. Organizing and directing finance and accounting functions including accounting (A/R, A/P, P/R, billing, collection) financial planning and analysis, treasury and tax. Negotiating programming contracts, franchises and other supplier relationships. Makes regular input into corporate strategies. Translates corporate strategy into mid- and long-term objectives for the functions. Approves major policies and operating procedures, Decision affects major related units, Interacts with major customers, suppliers and top management. For more information about Click! Network or the City of Tacoma and the surrounding area, please visit the following websites: Apply online at www.cityoftacoma.org/jobs Four-year degree in business administration, marketing, telecommunications, or related field. Prefer eight years' experience managing operational functions in a telecommunications business environment within the last twelve years. A combination of industry experience can be substituted for a degree. Must have working knowledge of cable television, internet and business data networks.

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Source: http://jobs.cable360.net/c/job.cfm?site_id=1709&jb=11035439

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